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About E-Bikes & Accessories

  1. Fork

CT Cruiser: Features a high-quality Rockshox™ Paragon Air Suspension 65mm, providing excellent shock absorption, making it ideal for varied terrains.

CT Elite: Equipped with a forged rigid fork, offering a more direct and responsive ride, with a sleek, urban-friendly design.

  1. Gates Belt Drive

CT Cruiser: Utilizes the Gates CDX Carbon Belt Drive with CDX sprocket and freewheel, known for its durability and high-performance, ideal for long-distance rides and mixed terrain.

CT Elite: Comes with the Gates CDN Carbon Belt Drive with CDX sprocket and freewheel, optimized for smooth city commuting, balancing efficiency and affordability.

  1. Rim

CT Cruiser: Uses WTB™ AL double-wall 700C rims, built for reinforced strength, handling uneven surfaces and rough terrain.

CT Elite: Features Alexrims™ AL double-wall 700C, lightweight yet durable, enhancing speed and agility for urban rides.

Overall Use Case

CT Cruiser: Best suited for long-distance riding and mixed terrain, offering better suspension, durability, and comfort.

CT Elite: Designed for smooth city commuting, focusing on efficiency, responsiveness, and lightweight performance.

  1. Fork

CT2 Cruiser: Equipped with the Suntour™ MOBIE34 Air Suspension (80mm travel), providing excellent shock absorption, making it ideal for rough terrain and long-distance comfort. And of course, the suspension can be turned off when riding on flat roads.

CT2 Elite: Features a Comate AL6061-T6 forged rigid fork, offering a more direct and responsive ride, making it perfect for smooth city commuting.

  1. Tires

CT2 Cruiser: Uses Schwalbe™ Marathon Efficiency Evolution, RaceGuard (50-622), designed for high performance, offering low rolling resistance and enhanced durability for long-distance rides.

CT2 Elite: Comes with Schwalbe™ Marathon Performance (47-622), puncture-resistant with Reflex technology, ensuring reliable grip and enhanced protection for urban cycling.

As a result, the handlebar height on the Cruiser models is 25 mm higher than on the Elite models, which may slightly affect the riding posture.

Visit the comparison page:

Comparison of CT and CT2 Models

Visit the comparison page:

Comparison of CC and CC2 Models

Absolutely, all Comate models adhere to the highest standards of safety and quality. They are certified with EN15194 and UKCA, in compliance with the regulations of both the EU and the UK. This certification process is rigorously followed before any model is introduced to the market.

Yes, all types of battery are certificated with UN38.3, MSDS and CE62133.

Yes, both front-mounted and rear-mounted child seats are compatible.

A front child seat can be installed using an adapter on the stem, with a maximum load of 15 kg. This setup is typically suitable for children up to about 3 years old.

For a rear child seat, a Comate normal rear carrier must first be installed on the bike. The maximum load of the rear carrier is 25 kg (including the child seat), which is generally suitable for children up to about 6 years old.

Please ensure that both the front seat adapter and the rear carrier are securely installed before mounting the child seat.

Yes. Both the CT2 and CC2 come standardly with a MIK-HD (Heavy Duty) rear carrier, with a maximum load of 27 kg.

You can mount any MIK-compatible child seat using the MIK Click-to-Go system. You can also mount non-MIK child seats easily.

The weight of e-bike includes the battery.

As is common in the industry, the listed weight is measured without pedals, mudguards, kickstand, and front and rear racks.

If these extra accessories are taken into account, the total weight would be approximately 2 kg more.

Comate is committed to quality and durability. We offer a 3-year warranty on most parts, excluding the battery and consumable parts like tires. This is reliable because:

1. We use only high-quality components from our strategic suppliers who also provide us with a 3-year back-to-back warranty.

2. Our frame and rigid fork have passed rigorous repeatability tests under various conditions, exceeding the EN15194 certification requirements of the EU regulation by three times.

3. We adhere to the highest industry standards in our manufacturing and assembly processes to ensure product consistency and quality.

The range of e-bikes depends on factors like battery capacity, but the conversion efficiency also matters. We’ve developed a program that, along with a responsive torque sensor, detects the rider’s intentions, keeping the motor always working within a high-efficiency range. Moreover, a lower level of assistance at level 1 not only provides a more natural riding feeling but also conserves electricity, thereby improving the range.

Yes, all four models in our Comfort Series, including the CT/CC Elite and CT/CC Cruiser, are compatible with rear racks. You can choose between the mini version or standard version based on your personal preference. To purchase, please click here.

Regarding the Smart Series, rear racks are already included with the purchase of Smart Series e-bikes.

Yes, all four models of the Comate Comfort Series and Smart Series, are compatible with a front carrier. The front carrier is solid and can carry up to 10 kg.

Our Comfort Series CT/CC is compatible with the Abus 4650 X/XL, 4750 X/XL, 6950M, and AXA Imenso X‑Large models, as these ring locks share the same mounting hole dimensions.If you prefer other ring lock models, they can also be used, but a bracket may be required to connect the frame to the ring lock.

The Smart Series CT2/CC2 is compatible with the Abus 6950M. If you’re considering other models or brands, we recommend checking whether their bolt‑hole spacing matches that of the Abus 6950M to ensure proper fit.

If you are already the owner of a Comate e-bike, the warranty period of any accessories ordered from Comatebikes.com will be 12 months from the date of purchase, otherwise, the warranty period of accessories will be 30 days.

All our models are equipped with navigation.

We cooperate with Navie for the navigation feature.

Navie Setting Steps：

1. Download the “Navie” app from either the Apple or Android app store. 

2. Sign in to the app and turn on the Bluetooth of your phone.

3. Turn on the display of your e-bike and press the “up” and “M” buttons at the same time and hold for 3 seconds.

4. With the connection of the app, when you enter a destination, your Comate display will show you the navigation information.

If you want to exit this page, please press and hold the “M” button for 3 seconds. You will return to the main interface. 

You can download PDF file here.

For CT2/CC2, the navigation function is integrated into the ComateBike App, which will be launched in February 2026. You can access this feature by downloading the app from the App Store or the Google Play Store.

Yes, you can continue to ride your Comate model from the Comfort Series or Smart Series just like a conventional bike. This is possible whether the electric assist system is turned off or the battery is fully depleted.

No, all Comate bikes come standard with high-quality mudguards and a kickstand. They are included with your e-bike and do not need to be ordered separately.

Absolutely! Feel free to visit one of Comate dealers near you, or simply leave us a message using the form below. Our customer service team will gladly assist you in arranging a free test ride at your convenience.
We’re dedicated to saving you time and effort!

Yes, we can provide spare parts to our e-bike customers. For more information, please contact our customer service team using the form below.

As with a regular bicycle, we recommend having your e-bike inspected once a year or after every 3,000 km, whichever comes first. The following parts should be checked:

  • Functionality of the hydraulic brakes

  • Tightness of bolts and screws, with a focus on safety-critical elements

  • Wear level of the front fork components

  • Wear level of the front wheel bearings

  • Wear level of the pedal axles

  • Wear level of the tires

Our C-series is equipped with the Gates carbon belt drive system, known for its low maintenance compared to traditional belt or chain drives. To ensure long-term durability, we recommend lubricating the bottom bracket, pedals, headset, and seat post every 18 months.

Please note that maintenance costs may vary depending on the service provider. If your bike is well maintained, you may consider performing an inspection yourself, focusing mainly on the tightness of screws and brake function.

Not exactly. We’ve made several improvements, from the painting process to the battery management program, and from the colors to the drive program. We continually strive to improve our products.

Yes, we are planning a new platform for new models, which will cater to different usage scenarios compared to the C series. However, the C series will remain the major models in our portfolio.

Order, Payment, and Shipping

1, Online: Visit our website at http://www.comatebikes.com, sign in or create a new account, and select the items you wish to purchase.

2, Email: To place an order via email, send your request to our sales team at service@comatebikes.com. Please include the following details in your email: product name, color and quantity, your delivery and billing address.

3, Physical Stores: To find a nearby shop where you can test ride and order a Comate e-bike, please check the website page Test Ride, or email us at service@comatebikes.com.

It’s possible to change the order before it has been sent, normally in 24 hours after order placed. If you wish to change your order, please contact our service team via e-mail: service@comatebikes.com, we will do our best to accommodate your change request.

If the order value exceeds €100 and the shipping address is within the European Union, delivery will be free of charge. For all other cases, additional shipping costs will apply, based on the DHL delivery fees.

At present, we sell and ship our bikes to EU countries and Switzerland. If you wish to have Comate e-bikes delivered to countries outside EU, please reach out to us using the form below to confirm availability before placing your order.

Products in-stock will be sent within 3-5 working days upon receiving your order, it typically takes 3-6 working days for a delivery EU and Switzerland, may be longer to other areas. For the products out of stock, the delivery time is depending on various factors including the global supply chain. However, we always prioritize the delivery once order received, and will send you a delivery estimation.

iDeal, credit cards, bank transfers, PayPal, and Klarna are currently available.
For more details, please refer to the “Order Options” section on our webpage.

You can update the order address before the package is shipped. However, once the package has been handed over to our shipping partner, it is no longer possible to make changes to the address.

Comate C models are delivered about 92% assembled. Due to logistics limitations, they cannot be fully assembled in the box.

Upon delivery, you’ll need to perform a few steps such as attaching the front wheel and pedals, tightening the handlebars, and inflating the tires if needed. This assembly typically takes about 30 minutes following the guide. All necessary tools and user manual are included in the package.

You may download the user manual in advance here.

Yes, if you have a preferred delivery date, please inform us before we ship your order. We will arrange the shipment accordingly.

Please note that the exact delivery time may vary slightly due to DHL’s schedule, but you can reschedule the delivery date with our logistics partner if needed, based on our agreement with our logistics partner.

Yes, we will email you the tracking number for your order once it has been shipped.

For e-bike deliveries, DHL will contact you upon delivery to arrange for your signature.

Yes, in most cases, your accessories will be delivered along with your e-bike thanks to our flexible packaging design. However, in some instances, the accessories might be delivered in a separate package.

We work with DHL and PostNL as our logistics partners to provide door-to-door delivery for the best customer experience.

The basic shipping cost, which includes freight to EU countries and Switzerland, is already included in the price. Customers within the EU/Switzerland will not incur any additional shipping charges. For deliveries to other countries, there may be extra shipping costs to cover the additional freight beyond the basic shipping cost. These charges will be clearly displayed before checkout.

Absolutely! At Comate, we prioritize customer satisfaction.

If for any reason you find that the bike does not meet your expectations, we offer a 21-day no-questions-asked return policy. You can get a 100% refund for orders placed either on our website or via email. For more details, please refer to the ‘Terms and Conditions’ section at the bottom of our website. If you have any further queries or need assistance, feel free to reach out to us at service@comatebikes.com. We’re here to help!

Yes, to protect our customers’ interests, we offer a price protection policy. If your ordered a Comate e-bike from our website, and a better offer becomes available before you receive your order, we will proactively reach out to you to provide a refund or other compensation.

At present, we sell and ship our bikes to EU countries and Switzerland. If you wish to have Comate e-bikes delivered to countries outside EU, please reach out to us using the form below to confirm availability before placing your order.

Yes, in most cases. We have a certain number of test bikes in our warehouse that are continually being updated. Some e-bikes may be sold at a lower price than brand-new ones. Please check with our website EcoCycle for more details.

When you order more than one e-bike, we’re delighted to offer a bonus of €100 worth of useful accessories for each e-bike ordered beyond the first one. For instance, if you order 3 e-bikes, you will receive €100 x (3-1) = €200 worth of accessories. These could include items such as a front carrier or locks. To take advantage of this offer and confirm the details, please contact our customer service team via the form below. We’re always here to help you!

Service & Owner’s Guide

The physical manual will be delivered together with your e-bike. For the electronic edition, please refer to the “Download” on our website.

We have authorized over 20 dealers and aim to expand our reach to cover 100 cities in the Netherlands, Belgium, Germany, and other countries by the end of 2026.

For customers residing in cities currently without a Comate dealer, we will express deliver spare parts and reimburse the repair cost at a nearby shop for warranty-related issues. We also provide solutions for services outside the scope of the warranty.

Your satisfaction is our priority. Our service team is available by mail: service@comatebikes.com or online chat at any time, and happy to assist you with any question you might have.

Yes, Comate e-bikes are designed to be easily assembled by anyone. Following the manual, you will definitely be able to install it by yourself at home or anywhere else, it will typically take 30 minutes, the required tools are included in the accessory box. If you do need any assistance, the service team will be glad to help you.

Accessories will not be pre-installed, but they are designed for easy installation. For example, installing the rear carrier or the front carrier should only take about 5 minutes.

Yes, our packaging is designed to be easily opened in two ways.

You can open it from the top, which may require a bit of height, or from the side using the designed zipper. This allows you to easily remove the e-bike from the package without any height requirements.

We are rapidly expanding our service network, but it may not cover all cities and areas in the short term. If you live in a city without a Comate service point, we can provide spare components for you to have the service done at a nearby bike shop. We will reimburse the cost within the warranty scope. If you encounter an issue, please contact our service team at service@comatebikes.com. We have specialized engineers ready to answer your questions timely.

Not at the moment, but this could change in the future. Please keep an eye on our website for updates.

We will issue the invoice for your e-bike, which includes the frame serial number and price information. With this invoice, you will be able to purchase insurance for your Comate e-bike in most countries.

We cooperate with Navie for the navigation feature.

Navie Setting Steps：

1. Download the “Navie” app from either the Apple or Android app store. 

2. Sign in to the app and turn on the Bluetooth of your phone.

3. Turn on the display of your e-bike and press the “up” and “M” buttons at the same time and hold for 3 seconds.

4. With the connection of the app, when you enter a destination, your Comate display will show you the navigation information.

If you want to exit this page, please press and hold the “M” button for 3 seconds. You will return to the main interface. 

You can download PDF file here.

Due to the Christmas and New Year holidays, we will temporarily suspend all shipments on December 25th, December 26th, and January 1st. Orders placed between December 24th and December 26th will be processed starting December 27th. We appreciate your understanding.

Orders placed during national holidays in the Netherlands will be processed on the next business day.

We'd always love to hear from you

More questions or concerns?

Write to us and get response within 8 hours