Customer Experience and Service Manager

Profile:

Be responsible to generate and optimize technical issue resolvent procedure, with the support of engineering and product team;

Deal with technical queries of both before and after sales from customers, make the proper and timely feedback；

Handle and resolve customer complaints related to technical matters, oriented by customers’ experience and satisfaction;

Analyze, summarize and develop customer satisfaction improvement methodology, cooperate with design and sourcing team for continuous improvement.

Qualification Required:

Bachelor degree in EE and ME related major;

2 years and above experience in B2C customer service or related position;

Good English level and communication skills;

Working style: Independent, Sense of empathy, Result oriented, Team work spirit.

Qualification Preferred:

Working experience of engineering or technical related;

Familiar with bicycle and e-bike industry;

Team management experience.